May 9th, 2025

AI Agents: What They Are, How They Work, and How to Use Them

Heard of AI agents but not sure what they actually do? In this post, we’ll break down what they are, how they work, and how you can use them in your everyday life with Zapia.

Growth and Content @ Zapia

What are AI agents?

AI agents are autonomous systems capable of understanding commands, making decisions, and acting in the digital and real world on your behalf. Yes, they go far beyond traditional AI assistants.

The concept is simple yet powerful: you give a command and they execute it on your behalf while you focus on other tasks. It sounds complex, but we’ll break it down for you in a straightforward way below.

How do Artificial Intelligence agents work?

Think of them as digital brains and arms. AI agents follow a step-by-step process:

1. Receive a task, like: “schedule a haircut for Saturday at 2pm”;
2. Understand the context: preferences, location, history;
3. Access data sources: websites, CRMs, spreadsheets, APIs;
4. Perform real-world actions, like scheduling an appointment, making purchases, or reserving tables, or simply gather information about many vendors at the same time for you;
5. Learn and improve their abilities over time.

In practice, this means you can delegate your real-world tasks to a kind of virtual assistant. This gives you more time to focus on what truly matters.

Potential uses of an Artificial Intelligence agent

Get quotes from multiple suppliers at once;
Book spaces, plan events, and make reservations;
Automate workflows in businesses;
Place orders or make purchases;
Perform market research and analysis;

These agents are becoming key players in a world where time is increasingly scarce. Speed, efficiency, and personalization are important competitive advantages provided by agents.

And how can I get an agent?

That’s where Zapia comes in.
We’ll soon be launching a new feature: Zapia Conecta.
Our Artificial Intelligence agent is free and on WhatsApp. It’s already available in beta for a select group of users. All you need to do is send a message to Zapia with your request on WhatsApp, just like you would with a friend, and it will reach out to real businesses on your behalf: bakeries, salons, clinics, pet shops, whatever.

Want to see an example?

“Find a time for a haircut at a sallon near my house on Saturday morning.”

Zapia Conecta will find places near you, collect information, and schedule the service. You just need to approve it.

All in a smooth conversation, on the app you already use every day: WhatsApp.

To join the exclusive beta group and test it first, sign up for our waiting list below.

AI agents represent a new paradigm in how we interact with the world and our daily tasks. With solutions like Zapia Conecta, this advancement becomes accessible to everyone, with a real, direct, and impactful result.